Refund policy
Refund policy
Please take note that all Bouncee sales are final.
To be eligible for a store credit, your item must be in the same condition that you received it, unused, unopened and in its original packaging. A return must be initiated within 7 days of receiving your order. All shipments must be postmarked within 5 business days of receiving authorization.
You can initiate a store credit by emailing hello@bounceeco.com. Please include the order number, reason for store credit and first and last name associated with the order.
If your store credit is accepted, we will send instructions on how and where to send your package. You will be responsible for all return shipping costs. Items returned to us without approval for store credit will not be accepted.
Contact us with any questions at hello@bounceeco.com.
Damages and Issues
Please inspect your order upon reception and contact us within 7 business days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Lost Packages
All missing orders need to be reported to us within 7 business days.
Preorder policy
What is a pre-order product?
A pre-order product is an item that is available for purchase before its official release date. By pre-ordering, you can reserve the item in advance and receive it as soon as it becomes available.
When will the pre-order product be released?
The release date for the pre-order product will typically be included in the product description on our website. However, please note that release dates are subject to change and we will do our best to keep you informed of any updates.
Can I cancel or refund my pre-order?
Yes, you can cancel your pre-order. Please contact our customer support team for information on our cancellation policy.
Will I be charged upfront for my pre-order?
Depending on the product and the payment option you choose, you may be charged upfront or at the time of release. This information will be displayed on the product page.
How will I be notified when my pre-order is available?
We will send you an email notification when your pre-order is available for shipping.
Can I change my shipping address after I've placed my pre-order?
We will do our best to accommodate any changes to your shipping address after you've placed your pre-order.
What happens if the release date of the pre-order is delayed?
If the release date is delayed, we will do our best to keep you informed and provide you with updated information on the new release date. We appreciate your patience and understanding in these situations.